FAQ (Frequently Asked Questions)

Living Elements takes pride with it handpicked matching collections of timber furniture for Living, Dining and Bedroom. We have a showroom with a large selection of our products available for viewing located in Rowville, Melbourne. Viewing is by appointment - times are flexible, and not strict, for example you can just let us know you would like to visit between 10 and 11 or another time of your choosing. We schedule appointments because we know that buying furniture is an exciting and important decision to be enjoyed not rushed. Our team of furniture consultants are here to answer your questions and sure to surprise you with practical ideas to create a home you will never want to leave. Roam free or let us take you for the tour. No pushy sales people here. If you’d like to come by, give us a call on 1300 224 228 or you can book online here.

We have a postage calculator available to provide an estimate for freight costs to your area. Generally speaking freight is more efficient if you look at having a few pieces delivered at the same time. When you order multiple items you pay for one delivery and not each furniture item. If you’re shopping for a few different pieces you’ll find the total freight price calculated at checkout. If your area isn’t covered on the calculator just give us a call on 1300 224 228 and we’ll provide a personalised delivery price to your area.

We know you won’t be disappointed with your Living Elements purchase, and that’s why we back it with a 7 day money back guarantee for change of mind - love it or return it (excluding freight costs). Our products are also covered by a 12 month warranty against workmanship and manufacturing defects for residential customers. (See full returns policy T&Cs here.)

Pickup is free and you are most welcome to come through to our warehouse in Rowville, Melbourne from Mon to Sat. Please call 1300 224 228 to make an appointment for pickup.

We usually ship all confirmed orders within 5 business days of your items being ready. Melbourne deliveries are generally delivered within a week. Due to the variable nature of our orders and the many different locations we service, transit times will vary. But we’re only a phone call away so give us a ring and we can advise the lead time to your area.

All our delivery charges are inclusive of full insurance. It is the customer’s responsibility to inspect the goods once they arrive and report any damages within 24 hours of receipt of goods. We stand behind the quality of our products and service and are committed to seeing any problems through and looking after our clients.