Delivery

All deliveries will be made to your front door on ground level only, unless there is access to a lift. For heavy or bulky items (such as TV units, buffets, display cabinets, bookshelves, dining tables etc), please make sure there is someone on your end to assist the driver with unloading. If you have tricky access, stairs or require a two-man delivery, please let us know right away as this may incur an additional cost.
 
We will liaise with you directly so you will know when to expect your delivery. Please make sure you leave us with multiple phone contacts if possible to avoid complications. We may also give you our freight company’s contact details so you can call them to discuss the delivery day and time. We get that it’s important for you to know what day and time your delivery will take place and we’ll always do our best to provide accurate delivery information.
 
All items are inspected and checked thoroughly prior to dispatch to insure our strict quality standards are met.

Your goods will leave our warehouse 2-5 business days after full payment and confirmation of order unless otherwise advised.
 
We will ship all confirmed orders within 2-5 business days of payment unless otherwise stated. Melbourne deliveries are generally delivered within a week. Due to the variable nature of our orders and the many different locations we service, transit times will vary. But we’re only a phone call away so give us a ring and we can advise the lead time to your area.
 
Your delivery checklist:
- Provide us with two daytime contact numbers if possible
- Provide details of special delivery instructions, i.e. stairs or access issues